Sorry for the blog silence lately. I've been super busy polishing my ms along with working on a couple wip's that have my heart in their hands while spending time with my hubby and our friends. I hope you all have been doing wonderful and I'm glad to be back!
So, this post is about something that's going on in my life at the moment. I like to play dress up games (like Barbie with a little edge) when I'm stressed out. I find that just placing clothes on a pixelated doll takes my mind off the things bugging me and when I'm done, I see things clearer. It's a quick fix and I have made a few good friends from doing it. In the past few months, my happy place went to hell. An over-into-himself owner has come back and started making a site that was, boring but still enjoyable, into a place where anger rules all!
Now, when I decided to become a professional author I learned all of the rights and wrongs in marketing myself/my product. One of the first things I learned was never to anger your customer/fan base. To me, that means not calling people names or treating them like their voice doesn't count to you. Yes, I don't have to agree with them, but I should at least treat them with the kindness that I want them to show to me. Never once would I think of treating my readers like trash just for my amusement.
Sadly, this is something this unnamed owner has done. He claims to have a degree in customer service and says he wants this game to be edgy and fun. Sounds great, right? The problem is, he's entertaining himself by humiliating and abusing his own customers. Most would say that's a fast way to destroy a business, but he can't see that. That is what the double facepalm's about.
I've seen some authors act like this guy with their reviewers or even other authors. I've wanted to tell them, "Hey! These are your customers! If you don't treat them right, your career will be over." Face it, once you turn into that person, you're done.
There is one thing to think about if you're having to do anything dealing with the public. How would you like to be treated if you were in their position? I'm betting that you would like to be spoken to in a calm and polite way. I'm hoping this guy gets that soon before he burns what so many love to the ground.
Have you ever been in a situation like this? What did you do?
Until next time, happy reading/writing everyone!